Are any of your products or ingredients tested on animals?
NEVER! Animals are for kissing and cuddling, not testing on. We are Leaping Bunny certified.
Are your eyeshadows vegan?
Most are! Just look for this symbol:
I bought several jars of loose eyeshadow, and some jars appear more/less full than others. Why?
Loose eyeshadows are packed by weight, not volume. Some ingredients settle more than others, which gives the appearance of being less full. But rest assured that each jar contains the net weight listed on each product, usually a bit more “just in case!”
When I try to check out, my cart freezes. Help!
This seems to be happening occasionally to a few of our customers. Updating your browser can help. If the problem continues, email us with as much detail about what is happening as possible and we'll do what we can to help!
Do you offer a pro discount for makeup artists?
At this time, we do not.
I’ve seen other companies sell loose eyeshadows that they say are pure, undiluted pigments with no additives. Why do yours have extra ingredients in them?
While the idea of pure pigments does sound glamorous, the truth is that pure pigments don’t make an eyeshadow. In order to create eyeshadow that really lasts, pigments must be formulated with other ingredients that give them adhesive properties for longer lasting wear. These ingredients are not fillers intended to “water down” or “cheapen” the product—in fact, the adhesive ingredients are more costly than the pigments themselves!
How much is shipping?
We offer the same $4.95 flat rate shipping cost anywhere in the U.S., whether you buy 1 item or 100, with free shipping for orders $75 and over (gift cards excluded.)
International shipping rates are based on the following scale:
Orders under $20 ship for $10 (Canada $8)
Orders up to $40 ship for $12 (Canada $10)
Orders up to $60 ship for $14 (Canada $12)
Orders over $60 ship for $16 (Canada $14)
Do you ship to my country?
We ship everywhere in the world except Chile, Italy, Kuwait, Mexico, Nigeria, Saudi Arabia, Sweden, and United Arab Emirates.
Unfortunately, Italian customs rejects all skin care products and cosmetics. Swedish custom now charges a 25% VAT for all imported items outside of the EU. Italian/Swedish customers or any European customers who want their order delivered faster without customs fees, we recommend Beauty Bay.
For Mexican residents, we recommend Vorana.
We are hoping to get our products with stockists in Chile, Kuwait, Nigeria, and UAE.
Are there any International duty fees?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be before ordering.
When can I expect my order?
All orders are shipped within 1-3 business days, unless there is a sale or launch which may delay fulfillment and email response times. Domestic shipping within the U.S. usually takes 3-10 business days. International shipping times may vary between 2-6 weeks.
What is your return policy?
Happiness guaranteed! Return policy here.