Shipping & Returns
We offer the same $4.95 flat rate shipping cost anywhere in the U.S., whether you buy 1 item or 100, with free shipping for orders $50 and over (gift cards excluded.)
International shipping rates are based on the following scale:
Orders under $20 ship for $10 (Canada $8)
Orders up to $40 ship for $12 (Canada $10)
Orders up to $60 ship for $14 (Canada $12)
Orders over $60 ship for $16 (Canada $14)
Orders placed by noon PST are normally processed and shipped within approximately two (2) business days from the date the order was placed. Sales and launches extend the processing time to about three to seven (3-7) business days. Domestic shipping within the U.S. usually takes 3-10 business days. International shipping times may vary between 2-6 weeks.
Orders do not ship until they have been fully processed. Please take order processing time into consideration when selecting a shipping method.
INTERNATIONAL SHIPPING METHODS AND CUSTOMS DETAILS
*UPDATE* Due to service impacts related to the COVID-19 pandemic, we are only shipping to Australia, Canada, Finland, France, Germany, Ireland, Japan, Norway and the United Kingdom
Please be aware that orders shipped to destinations outside the United States are subject to taxes, duties, brokerage fees, and all other expenses related to the import of products into that country from the United States.
Sugarpill is not able to add these fees to your order before checkout. Since these laws and fees can change over time, Sugarpill encourages customers to check with the applicable Customs offices before placing an order. Sugarpill will not reimburse the Customer for any portion of the price of goods purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal. If your package is returned to us we will only refund the product price, shipping charges are non refundable.
We must declare all orders as merchandise with the correct description and value. We will not declare your order as a gift or with a lower value as this is against existing laws.
We are confident that you’ll fall in love with Sugarpill. If you are unsatisfied with your purchase for any reason, get in touch with us! We will gladly accept returns for items purchased from sugarpill.com and issue you a full refund (excluding shipping) on all unused, unopened merchandise (including all original packaging). Customers are responsible for the return shipping fee, which is non-refundable. Items must be postmarked within fourteen (14) days of receipt for a full refund.
- If your order is returned after 14 days or your item(s) look used and opened, you will only be eligible for store credit.
- We will not issue refunds on jars that have been emptied or refilled with a different product. No funny business please!
For damaged items, send us details about the damage along with a photo and order number within SEVEN (7) DAYS of receipt. You'll also have the opportunity to tell us if you want to return the item for a refund or receive a replacement item. Please note that lashes are handmade and may vary slightly. A minor variation does not constitute as a defective lash.
All returned cosmetics will be destroyed and NOT resold. We're not gross, don’t worry!!
So that we can better assist you, please title the subject of your email "Order return" and include your order number when contacting us.